EHEALTH AND SMART CITIES

Key Ref, cloud solution for management of school services

Challenge & Context

The canteen service chain alone involves several stakeholders: the child who eats the meal, the parent who books the meal and pays for the service, the dietician who establishes the food regime, the municipality that chooses the quality level of the products, and the restaurant company that buys raw materials, produces and distributes the meal.

These stakeholders need to be properly coordinated to ensure great quality service, full user satisfaction, and stay within the budgets foreseen.

In a city of e.g. 50,000 inhabitants, on average, 3,000 children have lunch at school every day, and the management of the whole process, from the booking to the distribution of the meal, must be concluded in less than 5 hours. The certainty of the information and the punctuality of the data are a decisive factor for effective service management.

Solution

The platform allows the various actors to carry out their activities in a coordinated way, maintaining visibility over the entire process chain:

  • Municipality checks members and tracks payments;
  • Doctor/dietician checks the food offered;
  • Restaurant company schedules the food preparation and delivery;
  • Parent books the meal, checks the status of the service;
  • Inspectors check the entire process.

Data used by the platform, therefore, naturally comes from different sources:

  • smartphone that the parent uses to book the meal;
  • production systems that collect data during the preparation of the meal;
  • waste collection systems (during the disposal of dishes);
  • payment systems for services;
  • and often even further systems.

KEY REF, over time, has allowed for not only the optimization of the process but also the value enhancement of being able to analyse, aggregate, compare, correlate and discover the eating habits of children, thereby gaining a better understanding of how to improve them.

Over the years, the solution grew, supporting also other services linked to schools, such as transport services (optimising the management of bus lines) and the nursery (managing enrollments and rankings, with adjoining breakfast and canteen services).

KEY REF has evolved greatly over time, and today, it is a software platform based on Open Source technology, which additionally allows the Municipality to equip itself with a centralised system of payments, collections, and the management of a single registry of citizens.

KEY REF allows the activation of services on individual demand for the management of school canteens, public transport, and nursery schools.

The system allows complete management of the service flow.

It allows the institution to associate each pupil with a specific service or multiple services. Each pupil has a unique card, which is used by the parent to top up the service at the affiliated centres. This card allows its user to book canteen services and reports the services in a timely and uniform manner, providing notifications to the citizen via text message.

Citizens can make micro-payments for the service at each recharge point, and access information and details of the service via the web portal from a PC or smartphone. In fact, KEY REF enables the management and reporting of every phase of the canteen service process, both via web and mobile.

KEY REF is AGID compliant and is fully integrated with European accessibility standards. It allows authentication via SPID (digital identity), payments via PAGOPA app, and notifications through APP-IO app.

How it works

Figure 1 . Architecture

KNOWAGE allows users to gather all data in single interactive views, allowing every stakeholder to access the full set of information.

More in detail, KNOWAGE provides three different dashboards to monitor meals, raw materials, and health and cultural integration.

Produced and distributed meals — enhances and simplifies the visualization of data, and gives each user their own point of view on the data, using the dashboards to give, at a glance, the production and distribution of meals, with their series history.

The raw materials used — this dashboard allows the reading of information, even in real-time, simpler and more intuitive, aggregating them in different dimensions, for example, the raw materials used for production.

Health and cultural integration — the visualization of the data, and the possibility of aggregation by categories not used by the users and correlating with unusual information, has enabled process control and the discovery of the children’s eating habits.,This has resulted in some confirmations and surprises that have been helpful in improving the nutrition education of children.

Benefits & Impact

Management Benefits

  • recovery of arrears
  • elimination of paper
  • reduction of management times
  • monitoring of the supplier (in case of outsourcing of the canteen service)

Social Benefits

  • greater transparency of the service
  • higher quality of work for the staff in charge of the service

Today, KNOWAGE represents the added value of the KEY REF solution because it has transformed the simple management product into a data enhancement tool, also allowing us to design new services, precisely by observing the data that the service produces.

The FIWARE ecosystem proved to be a great support for KEY REF development, not only for the addition of analytical and data visualisation capabilities brought by KNOWAGE but also for providing a broad network of skills and experiences supporting OSMOSIT to develop the solution to its maximum potential and open new sales channels.

Added value through FIWARE

Next steps

Author & Contributors

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Disclaimer
In accordance with our guidelines on the use of quotes and impact stories in advertising, please note the following points: Impact stories appearing on the FIWARE Foundation website or other digital or printed materials and channels were submitted via text, audio or video. They are individual experiences that reflect real life and business experiences of those who have used our technology and/or services in different ways. The information contained in this impact story is not medical, diagnostic or therapeutic advice and does not constitute advice, treatment or application recommendations or guidance for the individual case. FIWARE Foundation does not assume any responsibility for up-to-datedness, correctness and completeness of the information provided. Liability claims against the author, which refer to material or non-material damages, which were caused by the use or non-use of the provided information or by the use of incorrect and incomplete information, are generally excluded, unless there is no evidence of intentional or negligence of the author. All offers are subject to change and non-binding. The author expressly reserves the right to change, supplement or delete parts of the pages or the entire offer without separate announcement or to discontinue the publication temporarily or permanently. Some FIWARE Impact Stories may be shortened.

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